Email automatically generated for scheduled report with error: "JasperReports Server encountered an error..."

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

How do you resolve the following error that you receive via email automatically when a scheduled report runs:

"JasperReports Server encountered an error while generating this report.  Please contact your system administrator."

You are seeing this email based on scheduled reports. 

Environment

Release: Any

Resolution

In order to resolve this issue, run the following commands:

admin update jasperParameters
admin jaspersoft syncPPMContext -userName superuser -password superuser

Note: Running these commands does not require any application downtime.