Unauthorized error message appears when attempting to assign staff members to a task in Modern PPM

Article Id: 112099

Status: Published

Updated On: 24-08-2018 08:01

Products:

CLARITY PPM FOR ITG , Clarity PPM On Premise , CLARITY PPM FEDERAL , Clarity PPM SaaS , Clarity PPM SaaS - Application , Clarity PPM SaaS - Application , Clarity PPM On Premise

Issue/Introduction:

In Modern PPM, when selecting a staff member for task assignment, an error can appear indicating the user is not authorized to assign the staff member.

ERROR: API-1007 : You are not authorized to process request. Contact your system administrator for necessary security rights.

Cause:

This issue can happen when the user does NOT have Project - Task Management access to edit tasks on the project but does have view or edit project access. This tab currently does not check for the ‘Project - Task Management’ access right for the user.

Environment:

Applies to Modern PPM 15.5 (Also referred to as the New User Experience (UX)

Resolution:

This issue is under review

Workaround: Ensure that the user has the ‘Project – Task Management’ access right to allow them to manage tasks on the projects for which they should be allowed to manage.

Additional Information:

Reference KB000093171 - What are the known New User Experience (UX) defects?
Reference KB000093166 - Where can I find New User Experience (UX) knowledge documents?