How may we identify performance issues in Service Desk and what type of data is helpful to Support to resolve these issues?
Article ID: 11179
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
This document provides a list of information and data that can help your site and Support if involved to find Performance bottlenecks in CA Service Desk Manager (SDM).
How may we identify performance issues in CA Service Desk and what type of data is helpful to Support to resolve these issues?
CA Service Desk Manager 17.1
CA Service Desk Manager 17.0
CA Service Desk Manager 14.1
Refer to the CA Service Desk Manager documentation:
How to Identify Performance Problems in CA SDM
Please note, that the document linked is written for 17.1, the same information is applicable for other versions.