How may we identify performance issues in Service Desk and what type of data is helpful to Support to resolve these issues?

book

Article ID: 11179

calendar_today

Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

This document provides a list of information and data that can help your site and Support if involved to find Performance bottlenecks in CA Service Desk Manager (SDM).

How may we identify performance issues in CA Service Desk and what type of data is helpful to Support to resolve these issues?

Environment

CA Service Desk Manager 17.1
CA Service Desk Manager 17.0
CA Service Desk Manager 14.1

Resolution

Refer to the CA Service Desk Manager documentation:

How to Identify Performance Problems in CA SDM

Please note, that the document linked is written for 17.1, the same information is applicable for other versions.

Additional Information

CA SDM Performance Problems - Quick Checklist