sdgtw probe generating high CPU consumption

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Article ID: 102918

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

The sdgtw probe v2.0 creates high CPU consumption after any kind of configuration changes made in admin console. It goes between 80% and 100%.

<Please see attached file for image>

sdgtw generates high CPU consumption

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probe CPU usage USM




A probe restart brings the CPU down to reasonable levels: 25%.

Cause

Defect in the probe code.

Environment

UIM 8.51 + SPs + HFs
SDGTW v2.0 installed on primary hub, Windows win2008 R2 (4CPUs - 14G RAM)
Service Now Jakarta patch 8a

Resolution

The fix is contained in the sdgtw v2.1T1. This package is available for download in the UIM Hotfix Index.

Additional Information

Related article: sdgtw Field Mappings show as NULL

Attachments

1558700784325000102918_sktwi1f5rjvs16k9o.jpeg get_app
1558700782496000102918_sktwi1f5rjvs16k9n.jpeg get_app