- One creates a change order and the end user is presented with a risk survey
- Once the end user completes the risk survey, a custom configuration would have ITPAM act on the completion of that survey, to kick off a process on ITPAM to change the status of the given Change Order.
The ITPAM process does not activate, and the CO status remains as it is.
1/01 10:00:00.00 SERVER1 spelsrvr 1916 ERROR macro.spl 1017 Error creating ITPAM workflow (/Change Management/Processes/ChgType_Val): Malformed for ITPAM Service
1/01 10:00:00.00 SERVER1 animator_nxd 5956 ERROR animator_nxd.c 2723 Method 2 failed for event Risk Updated non MKS in animator ANI:400149 (chg:442038) for atev:4077991
Issue presents in a new instance of Service Desk that is being implemented. The same process does work in other instances.
ITPAM configuration is missing in Service Desk.
In a working NX.env, if one searches for all variables that contain the string "WF", there will be a series of entries that read as:
In a non-working install, the same test indicates:
@NX_TOMCAT_INSTALL_DIR_CAWF=E:/CA/Service Desk Manager/tomcat/8.5.6
Release: MSPAPM99000-17.1-Service Management-Asset Portfolio Management-Package MSP
One will need to go into Service Desk as an Administrative User, under "CA ITPAM Workflow", install and configure all necessary options.