SMGr Dialog error: INVALID MESSAGE FROM "
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SMGr Dialog error: INVALID MESSAGE FROM "

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Article ID: 99890

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

A new installation of Windows agent, Service Manager, and Service Manager Dialog on the same Windows server.
Error pops up when launching the Service Manager Dialog application:

<Please see attached file for image>

Service Manager Dialog error

Environment

Windows Server 2012 R2

Cause

The Domain Name System (DNS) is not bound to the server name or host name or IP address.

Resolution

Put 'localhost' in the 'Computer Name' field of the Service Manager Dialog.

<Please see attached file for image>

Localhost solution

Have the Windows system administrator fix this Windows server issue so that the DNS is bound to the server name and IP address.  Otherwise, this server cannot be reached when using a Service Manager Dialog from a different Windows server.

Attachments

1558701783669000099890_sktwi1f5rjvs16ko2.png get_app
1558701781523000099890_sktwi1f5rjvs16ko1.png get_app