Unable to install probes on linux robot Error inst_pkg failed
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Article ID: 99633
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Updated On:
Products
DX Unified Infrastructure Management (Nimsoft / UIM)
Issue/Introduction
- Robot manually installed
- robot appears in IM
- probe deployment fails
- following error seen in distsrv.log
distsrv: sockConnect - connect to xxx.xxx.xxx.xxx 48000 failed 10060
distsrv: nimNamedSession: failed to connect session to xxx.xxx.xxx.xxx:48000 10060
distsrv: inst_pkg failed: communication error
distsrv: Error 1 with cdm: inst_pkg failed: communication error
Environment
Release:
Component: UIMDSV
Cause
- Distsrv cannot connect to port 48000 on robot
- The IPtables firewall on the linux robot was blocking access to port 48000
Resolution
- Disable IPtables firewall or configure it to allow access to port 48000
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