As part of best practices for high Security, you would use encrypted passwords. With respect to the Asset Viewer feature of CA Service Desk Manager, it may be necessary to make some changes to the situation that exists after an initial installation or upgrade of CA Service Desk Manager.
For the SERVICEDESK Tomcat servlet instance, there is a file called "AMS.properties" that is used by the Asset Viewer feature of CA Service Desk Manager.
The location of the file is $NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\AMS\WEB-INF\classes (where $NX_ROOT refers to the base CA Service Desk Manager installation directory; for example, "C:\Program Files (x86)\CA\Service Desk Manager").
Steps to encrypt the password on CA Service Desk Manager for Windows environment are as follows: