Unable to access CA APM web interface
Article ID: 99475
Updated On:
Products
CA IT Asset Manager
ASSET PORTFOLIO MGMT- SERVER
CA Service Management - Asset Portfolio Management
Issue/Introduction
After installing CA Asset Portfolio Manager (APM/ITAM), there is an error:
HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid
Environment
Asset Portfolio Manager/IT Asset Manager 17.x
All Supported Windows Operating Systems
Cause
This is caused by incorrect configuration of IIS.
Resolution
Launch "Server Manager", select "Add Roles or Features", click through to "Server Roles", and expand:
Web Server (IIS)
Web Server
Application Development
Ensure that you have these options selected:
Additional Information
Feedback
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