Unable to access CA APM web interface
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Unable to access CA APM web interface

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Article ID: 99475

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Updated On:

Products

CA IT Asset Manager ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management

Issue/Introduction

After installing CA Asset Portfolio Manager (APM/ITAM), there is an error:

HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid

Environment

Asset Portfolio Manager/IT Asset Manager 17.x

All Supported Windows Operating Systems

Cause

This is caused by incorrect configuration of IIS.

Resolution

Launch "Server Manager", select "Add Roles or Features", click through to "Server Roles", and expand:

Web Server (IIS)
  Web Server
    Application Development

Ensure that you have these options selected:

 

Additional Information