View product licenses

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

Can you please let me know how/where I can view the licenses that we currently own?

Environment

Release:
Component: SMPLC

Resolution

1. Copy the SiteID for the customer in question form SalesForce.
2. Navigate to https://ersearch.ca.com/
3. From the toolbar on the left, select "User Prompt Input"
4. Enter the SiteID into the Site ID field and hit "Run"
5. You should now see the Customer record, from here you can click thru the customer name associated with the SiteID to see all CA products the customer has used and the status of their support and license for those products.