When you open a call ticket with Support it is recommended if you can send along diagnostic data of the affected Spectrum machine(s). The getSpectrumInfo.sh script under $SPECROOT/bin/support directory is a script used to gather information about your Spectrum environment. The collected data is written to a file that can conveniently be sent to CA Support. The following lists some of the data that is included:
How to use the getSpectrumInfo.sh script to collect diagnostic data on Spectrum machine?
Please log as 'spectrum' install owner user into affected SpectroSERVER or OneClick Server machine, launch a bash login shell, go to Spectrum install directory and run the following
Notice that you should run the command under Spectrum install directory. You may be prompted 'spectrum' install owner user password. Please key in the password correctly.
This script will generate diagnostic log file with the following name under the same directory
Please collect the file and attach to Support's call ticket.
If it is an installation problem, please change the command parameter to 'full'
You can use the following parameters on the command: