Is there anyway to send notification for clear alarm?

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

I have CA SOI 4.0 integrated with CA UIM 8.51 and CA APM 10.2. 
Now I have requirement to send notification for alarm clear. 

For Example:
CA SOI received major alarm from UIM / APM, let say the alert is 
    "Cpu Utilization for server1 has exceeded the threshold. The value is 90%" after 10 minutes the alert is clear. 

The requirement from My Customers is they wants notification for that alert. Let say 
    "Cpu Utilization for server 1 has been cleared". 

I have tried to use escalation policies to trigger the clear alarm notification but I am not able to send notification for clear alarm. 

Environment

SOI 4.0 & 4.2

Resolution

In order to send Clear alert notification, we need to create 2 Escalation Policies - first one to create an Incident | Ticket and the second one will update this Incident | Ticket

1) Create the first escalation policy

2) Now, create second escalation policy to update the Incident

Update action definition: