How can I determine which LDAP field correlates to a Service Desk Manager contact attribute?
Article ID: 9847
Updated On:
Products
Issue/Introduction
Service Desk Manager has the ability to be configured to allow contacts to be imported from an external LDAP source.
There may be some question as to which attributes will import by default and how the LDAP fields correlate to the Service Desk Manager attributes.
This document provides information to determine how the fields correlate. There is information in the documentation that explains Attribute Mapping, but does not provide the complete details.
Environment
CA Service Desk Manager
Resolution
Browse to the CA Service Desk Manager install folder and review the file:
NX_ROOT\bopcfg\majic\ldap.maj
If you review this file using a text editor you will see the following:
OBJECT ldap LDAP {
ATTRIBUTES LDAP_Entry{
id distinguishedName STRING 512;
last_name sn,pzLastName STRING ;
first_name givenName,pzFirstName STRING ;
middle_name initials,pzMiddleName STRING ;
// userid uid,sAMAccountName,pzUserName STRING ;// couldn't find pzUserName attribute on LDAP. May be deprecated!
userid uid,sAMAccountName STRING ;
phone_number telephoneNumber,pzWorkPhoneNumber STRING ;
alt_phone mobile,pzMobilePhoneNumber STRING ;
dept department,pzDepartment STRING ;
fax_phone facsimileTelephoneNumber,pzFaxPhoneNumber STRING ;
beeper_phone pager STRING ;
email_address mail,pzEmailAddress STRING ;
address1 streetAddress,pzAddress STRING ;
city l,pzCity STRING ;
ldap_state st,pzState STRING ;
zip postalCode,pzPostalCode STRING ;
country c,pzCountry STRING ;
ldap_org o STRING ;
memberOf memberOf STRING ;
ldap_dn ldap_dn STRING ;
ldap_domainldap_domain STRING ;
The first column represents the CA Service Desk Manager attribute, for example "last_name". The second column displays the LDAP related attributes, in the same example "sn,pzLastName"
Given this information you can see which CA Service Desk Manager attribute correlates to the LDAP attribute.
Additional Information
The altering of this file is not supported in any way. If you wish to customize LDAP attributes you must follow the method outlined in this documentation:
Documentation on configuring CA Service Desk Manager to connect to LDAP:
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