How to delete a stuck process?

Products

• CA Release Automation - Release Operations Center (Nolio)
• CA Release Automation - DataManagement Server (Nolio)

Issue/Introduction

Is there a way to delete a stuck process?

When we try to run a release, it says that I need to wait for another process to complete. We're unable to see the running process in Automation Studio or Release Operation Center to delete it.

 

 

Environment

All versions of CA Release Automation

Resolution

1. Login to the JMX console - http://<ServerName>:20203/mbean?objectname=noliocenter:type=info 

    Default username/password = nolio/nolio 

2. Invoke ‘listActiveRuns’ which will list the active runs.

3. Copy the process-Id from the result in Step 2. 

4. Invoke ‘removeProcessRun’ for each process-Id to remove the active run.