Device status is in unknown state in DX NetOps Portal
Article ID: 98077
Updated On:
Products
CA Performance Management - Usage and Administration
DX NetOps
Issue/Introduction
Device status is in unknown state in DX NetOps Portal
Environment
DX NetOps CA Performance Management (CAPM) all supported releases
Cause
A device status will be shown as unknown in NetOps Portal if it is supplied by a data source other than the Data Aggregator.
Resolution
Discover the device in the CA Performance Management Data Aggregator
After a sync and a few polls the state will change and you will begin to see data
Additional Information
Feedback
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