Not able to create new simple report

Products

• CA Business Service Insight

Issue/Introduction

When trying to create a new Simple Report, the following error may be displayed in some circumstances. The error message received shows out of memory errors but there seems to be enough memory and the report generation is not getting that far..

General/OE_SYSTEM_ERROR GUI; ASP.s2sservices_clienterrorlogservice_aspx; P "c:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NETFiles\root\fad9a759\8095a752\App_Web_t2zoybb5.8.csProcessRequest0
 

Environment

CA Business Service Insight

All Supported Operating System

Cause

 

 

Resolution

This problem occurs when there are over 65535 metrics with a measurability status of Active. This error can be removed by marking unused metrics as inactive - while this is a hard limit, the large number will cause a performance impact as well, so reducing the limit is the recommended solution.

This problem has been fixed by the 8.3.5.4.0 patch, available in the Broadcom Support Portal.