How maileater handles unknown sender emails?
Article ID: 97750
Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
How does SDM maileater handle email from an address that is not in the contact list?
Environment
CA Service Desk Manager 17.3.X
Resolution
SDM Maileater is configured via Administration->Email, open the default mailbox or create a new one.
Settings:
Allow Anonymous: This setting determines whether to allow processing of email from addresses not found in the user list in SDM
Save Unknown Emails: This setting determines whether to save email sent to maileater for which no matching rule was found when processed.
Settings:
Allow Anonymous: This setting determines whether to allow processing of email from addresses not found in the user list in SDM
Save Unknown Emails: This setting determines whether to save email sent to maileater for which no matching rule was found when processed.
Additional Information
Unknown Emails are saved in the following folder:
Service Desk Manager->site->mail_unknown
Service Desk Manager->site->mail_unknown
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