SsoConfig utility is not working
Article ID: 97696
Updated On:
Products
CA Infrastructure Management
CA Performance Management - Usage and Administration
Issue/Introduction
We configured SSL settings for CA Performance center and after reverting the changes SsoConfig utility fails to connect
[root@PerformanceCenter]# ./SsoConfig
Single Sign-On Configuration Tool
Enter q to quit the program or b to go back to previous menu
SSO Configuration:
1. CA Performance Center
Choose an option > 1
SSO Configuration/CA Performance Center:
1. LDAP Authentication
2. SAML2 Authentication
3. Performance Center
4. Single Sign-On
5. Test LDAP
6. Export SAML2 Service Provider Metadata
7. Enable FIPS
Choose an option > 4
SSO Configuration/CA Performance Center/Single Sign-On:
Cannot connect to the CA Performance Center SSO Web Service.
Check if CA Performance Center is running and retry.
[root@PerformanceCenter]# ./SsoConfig
Single Sign-On Configuration Tool
Enter q to quit the program or b to go back to previous menu
SSO Configuration:
1. CA Performance Center
Choose an option > 1
SSO Configuration/CA Performance Center:
1. LDAP Authentication
2. SAML2 Authentication
3. Performance Center
4. Single Sign-On
5. Test LDAP
6. Export SAML2 Service Provider Metadata
7. Enable FIPS
Choose an option > 4
SSO Configuration/CA Performance Center/Single Sign-On:
Cannot connect to the CA Performance Center SSO Web Service.
Check if CA Performance Center is running and retry.
Environment
CA Performance Center 3.5
Cause
SSO Service fails to connect to caperfcenter_console service.
PCService.log shows
org.springframework.web.client.HttpServerErrorException: 503 Service Unavailable
at org.springframework.web.client.DefaultResponseErrorHandler.handleError(DefaultResponseErrorHandler.java:92)
at org.springframework.web.client.RestTemplate.handleResponseError(RestTemplate.java:494)
Console Service fails to connect to caperfcenter_devicemanager service
DMService.log shows
Caused by: java.lang.IllegalArgumentException: Invalid enumeration value: 8382 for enumeration class com.ca.im.portal.api.net.Protocol
at com.ca.im.portal.api.util.ValueEnumMapHelper.fromValue(ValueEnumMapHelper.java:57)
at com.ca.im.portal.api.net.Protocol.fromString(Protocol.java:38)
at com.ca.im.portal.dm.datasourcedb.DBDataSourceDAO.loadAddress(DBDataSourceDAO.java:868)
at com.ca.im.portal.dm.datasourcedb.DBDataSourceDAO.loadDataSourceContact(DBDataSourceDAO.java:796)
at com.ca.im.portal.dm.datasourcedb.DBDataSourceDAO.buildDataSourceFromRow(DBDataSourceDAO.java:757)
at com.ca.im.portal.dm.datasourcedb.DBDataSourceDAO.loadDataSources(DBDataSourceDAO.java:70)
at com.ca.im.portal.api.services.datasource.DataSourceService.updateCache(DataSourceService.java:447)
at com.ca.im.portal.api.services.datasource.DataSourceService.refreshCache(DataSourceService.java:384)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor$LifecycleElement.invoke(InitDestroyAnnotationBeanPostProcessor.java:346)
at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor$LifecycleMetadata.invokeInitMethods(InitDestroyAnnotationBeanPostProcessor.java:299)
at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor.postProcessBeforeInitialization(InitDestroyAnnotationBeanPostProcessor.java:132)
... 137 more
PCService.log shows
org.springframework.web.client.HttpServerErrorException: 503 Service Unavailable
at org.springframework.web.client.DefaultResponseErrorHandler.handleError(DefaultResponseErrorHandler.java:92)
at org.springframework.web.client.RestTemplate.handleResponseError(RestTemplate.java:494)
Console Service fails to connect to caperfcenter_devicemanager service
DMService.log shows
Caused by: java.lang.IllegalArgumentException: Invalid enumeration value: 8382 for enumeration class com.ca.im.portal.api.net.Protocol
at com.ca.im.portal.api.util.ValueEnumMapHelper.fromValue(ValueEnumMapHelper.java:57)
at com.ca.im.portal.api.net.Protocol.fromString(Protocol.java:38)
at com.ca.im.portal.dm.datasourcedb.DBDataSourceDAO.loadAddress(DBDataSourceDAO.java:868)
at com.ca.im.portal.dm.datasourcedb.DBDataSourceDAO.loadDataSourceContact(DBDataSourceDAO.java:796)
at com.ca.im.portal.dm.datasourcedb.DBDataSourceDAO.buildDataSourceFromRow(DBDataSourceDAO.java:757)
at com.ca.im.portal.dm.datasourcedb.DBDataSourceDAO.loadDataSources(DBDataSourceDAO.java:70)
at com.ca.im.portal.api.services.datasource.DataSourceService.updateCache(DataSourceService.java:447)
at com.ca.im.portal.api.services.datasource.DataSourceService.refreshCache(DataSourceService.java:384)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor$LifecycleElement.invoke(InitDestroyAnnotationBeanPostProcessor.java:346)
at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor$LifecycleMetadata.invokeInitMethods(InitDestroyAnnotationBeanPostProcessor.java:299)
at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor.postProcessBeforeInitialization(InitDestroyAnnotationBeanPostProcessor.java:132)
... 137 more
Resolution
The Consoleport and ConsoleProtocol field values in the data_sources2 table are incorrect within netqosportal database .
Please ssh into to the CA Performance Center Server
a)Stop CA Performance Center services.
service caperfcenter_sso stop &&
service caperfcenter_devicemanager stop &&
service caperfcenter_eventmanager stop &&
service caperfcenter_console stop
b) mysql -u(username) -p(password) netqosportal
c) select SourceID,ConsoleName,ConsoleHost,ConsolePort,ConsoleProtocol from data_sources2;
+----------+-----------------------------------------+---------------+-------------+-----------------+
| SourceID | ConsoleName | ConsoleHost | ConsolePort | ConsoleProtocol |
+----------+-----------------------------------------+---------------+-------------+-----------------+
| 0 | CA Performance Center | xx.xxx.xx.xx | 8382 | 8382 |
d) Update the values within the data_sources2 table
UPDATE `netqosportal`.`data_sources2` SET `ConsolePort`='8181', `ConsoleProtocol`='http' WHERE `SourceID`=0;
Note : Depending on what port/protocol you are using for CAPC webaccess please set the above values.
e) Start CA Performance center Services
service caperfcenter_sso start &&
service caperfcenter_devicemanager start &&
service caperfcenter_eventmanager start &&
service caperfcenter_console start
Please ssh into to the CA Performance Center Server
a)Stop CA Performance Center services.
service caperfcenter_sso stop &&
service caperfcenter_devicemanager stop &&
service caperfcenter_eventmanager stop &&
service caperfcenter_console stop
b) mysql -u(username) -p(password) netqosportal
c) select SourceID,ConsoleName,ConsoleHost,ConsolePort,ConsoleProtocol from data_sources2;
+----------+-----------------------------------------+---------------+-------------+-----------------+
| SourceID | ConsoleName | ConsoleHost | ConsolePort | ConsoleProtocol |
+----------+-----------------------------------------+---------------+-------------+-----------------+
| 0 | CA Performance Center | xx.xxx.xx.xx | 8382 | 8382 |
d) Update the values within the data_sources2 table
UPDATE `netqosportal`.`data_sources2` SET `ConsolePort`='8181', `ConsoleProtocol`='http' WHERE `SourceID`=0;
Note : Depending on what port/protocol you are using for CAPC webaccess please set the above values.
e) Start CA Performance center Services
service caperfcenter_sso start &&
service caperfcenter_devicemanager start &&
service caperfcenter_eventmanager start &&
service caperfcenter_console start
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