Warning Message - DSM ENC registry key could not be opened. ENC Client not running

Products

• CA Client Automation

Issue/Introduction

In several log files following WARNING message appears a lot of times

Examples :

TRC_AMAGENT_0.log :
 

000748|00001e74|amagent   |IsEncRunning    |IsEncRunning        |000000|WARNING| DSM ENC registry key could not be opened. ENC Client not running

TRC_AMRSS_0.log :
 

004024|00000c90|RSS       |IsEncRunning    |IsEncRunning        |000000|WARNING| DSM ENC registry key could not be opened. ENC Client not running

What does mean this WARNING message ?
Is it possible to remove it ?
 

Environment

Client Automation - All versions

 

Resolution

Function IsEncRunning is called to check if ENC client is installed.

Function IsEncRunning checks for the presence of following registry key exists : 
 

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Unicenter ITRM\ENC\Client
 

(or HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Unicenter ITRM\ENC\Client on 32 Bits Windows)

If this registry key does not exist, a WARNING message is added in the log.
This WARNING message could be ignored. It means that ENC client is not installed on the machine.


But In order to remove the WARNING message following registry keys could be created :
 

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Unicenter ITRM\ENC\Client
 

This could be done in command line with 

reg add "HKLM\SOFTWARE\Wow6432Node\ComputerAssociates\Unicenter ITRM\ENC\Client" /f