ERROR: "Event ID: 7000'' XCOM service not started after Server reboot

Products

• XCOM Data Transport
• XCOM Data Transport - Windows

Issue/Introduction

The xcomd service fails to start when the Windows server is rebooted. The service will start successfully if started manually. We receive the messages:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000

The ServiceName service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
In addition to an error id of 1053 in the Windows Event log.

 What is causing the problem?

Environment

• XCOM™ Data Transport® for Windows
• Windows Server

Cause

Timeout

Resolution

Event ID 7000 is coming from Windows and not XCOM. An article from Microsoft indicates that it is possible to increase the default time-out value for the service control manager by modifying the registry:

A slow service does not start due to time-out error in Windows.