ERROR: "Event ID: 7000'' XCOM service not started after Server reboot
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ERROR: "Event ID: 7000'' XCOM service not started after Server reboot

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Article ID: 97434

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Updated On:

Products

XCOM Data Transport XCOM Data Transport - Windows

Issue/Introduction

The xcomd service fails to start when the Windows server is rebooted. The service will start successfully if started manually. We receive the messages:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000

The ServiceName service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
In addition to an error id of 1053 in the Windows Event log.

 What is causing the problem?

Environment

  • XCOMâ„¢ Data Transport® for Windows
  • Windows Server

Cause

Timeout

Resolution

Event ID 7000 is coming from Windows and not XCOM. An article from Microsoft indicates that it is possible to increase the default time-out value for the service control manager by modifying the registry:

A slow service does not start due to time-out error in Windows.