Performance Tuning Parameters for Service Catalog

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

This document provide some guidelines and suggestions to help improve the performance for CA Service Catalog

Environment

Release: CASVCT99000-14.1-Service Catalog
Component:

Resolution

Following is the recommendation for fine tuning the Service Catalog 

PARAMETER	Setting	Units
Tomcat Threads	800	number
Tomcat connection timeout	1000000	milliseconds
Java initial Heap Size	512	MB
Java maximum Heap Size	2048	MB
Connection Pool Size	300

 File Location for the above modifications 

Java Heap

Viewservice.conf located in USM_HOME\view\conf

Tomcat

Server.xml located in  USM_HOME\view\conf

Connection pool

Config.properties located in USM_HOME 

 

Additional Information

The Maximum heap size for Java could be 1/4 of the physical memory on the server assuming that the Service Catalog is the only application installed on the server 

The information in this article has been included in our product documentation. You can find further details here:

https://docops.ca.com/ca-service-management/14-1/en/using/service-catalog-management/best-practices-for-service-catalog-management/best-practices-foundation

Recommendations for 14.1.05 and later:

https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1-05/post-install-tasks-for-ca-service-management-14-1-05/post-install-steps-for-ca-service-catalog-14-1-05

Recommendations for 17.1 and later:

https://docops.ca.com/ca-service-management/17-1/en/troubleshooting/troubleshooting-ca-service-catalog/ca-service-catalog-performance-tuning