NetVoyant services fail to start

Products

• CA NetVoyant (NetQoS / NV)

Issue/Introduction

NetVoyant services may take too long to start automatically.  These services be stuck in a failed state.  There is a 30 second time out for these services that allows them to become stuck in this state.  Manually restarting the service resolves this, but it can become problematic to require manual starting of services.

Environment

Release:
Component: NQNVYT

Resolution

At the command line, run the following commands:

1. mysql nms2 -e "update services set service_start_duration = 60 where service_name in ('Mibs', 'Topology') "
2. nvrestart

You should now see the services properly starting in the NetVoyant Console.

Additional Information

You can confirm these settings by running the following command:

mysql nms2 -e "select service_name,service_start_duration from services"

 

You'll see each of the six services with the delay listed.