Creating a dedicated Domsrvr for the Animator Process for CA Service Desk Manager (SDM) 17.x in Conventional Mode
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Creating a dedicated Domsrvr for the Animator Process for CA Service Desk Manager (SDM) 17.x in Conventional Mode


Article ID: 9623


Updated On:


CA Service Management - Service Desk Manager CA Service Desk Manager


When it is observed a great number of simultaneous events being triggered by SDM, it is usual to notice an overall performance degradation.

To resolve this problem, it is necessary to add a dedicated DOMSRVR for the Animator process, which is responsible for triggering the SDM events.


Service Desk Manager 17.3

Conventional Architecture (Primary server only or Primary and Secondary servers)

All Supported Operating Systems


1. Login to the SDM Primary server.

2. Click the Administration tab and expand System -> Configurations

3. If running SDM with Primary server only, create a new configuration in SDM:

4. If running SDM with Primary and Secondary servers, edit the existing configuration.

In the example below, web_dom is the existing configuration on a Primary/Secondary installation:

5. Create a new DOMSRVR process. In the example, it is named "domsrvr_for_animator". 

Important: take note of the Communication Server Name. In the above example, it is named: domsrvr:02

5. Run pdm_configure. Leave "Load default data" unchecked: 

 For Config options, select the appropriate configuration and leave "Start SDM services" unchecked:

  • For the Primary and Secondary server installation, you should select the existing Configuration
  • For the Primary server only installation, you should select the new Configuration created

6. To configure Animator to the newly added dedicated DOMSRVR:

Locate the following two files under NX_ROOT\pdmconf


Open both files with a text editor and search for #define ANIMATOR_NXD(_TAG) and edit the command to:

command = "$NX_ROOT/bin/animator_nxd -d 'domsrvr:02'"

Here domsrvr:02 is the name of the domsrvr created in step #4.

 7. Start the SDM service

  • For Primary/Secondary installation, start the Secondary server(s) first and then the Primary server.
  • For Primary server installation only, start the Primary server.

8.  To validate that the DOMSRVR process created is running, run the following command in a command prompt:

slstat | findstr "dom"