Second attempt for Forgot password in the portal fails
Article ID: 95655
Updated On:
Products
CA Identity Manager
CA Identity Governance
CA Identity Portal
Issue/Introduction
An initial Forgotten Password Reset task generates a temporary password and user is able to login with this new password, as expeced.
When launching subsequent Forgotten Password Reset task (one after the other) - we get "request failed" error instead of receiving the generated password.
An attempt to run Forgotten Password Reset task for the same user a day later is working as expected.
When launching subsequent Forgotten Password Reset task (one after the other) - we get "request failed" error instead of receiving the generated password.
An attempt to run Forgotten Password Reset task for the same user a day later is working as expected.
Environment
Identity Manager 14.0.1 CP6
Identity Portal 14.0.1
Identity Portal 14.0.1
Cause
Browser session is retaining unnecessary data
Resolution
Use a brand new session / private browsing for the second password reset attempt to be working as expected.
Feedback
Yes
No
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