Robot install missing HDB and spooler is red

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Installed the robot with an RPM and with nimldr but each time the robot comes up and I see the controller is green while the HDB probe is missing and the spooler is red.

 

Environment

Release: Any DX UIM
Component: Robot
 

Resolution

Below are steps to correct issue:

• Connect directly to the problem robot
• make sure the hdb binaries files are in the /probes/services/hdb directory
• edit the controller.cfg in the <nimsoft>robot directory
• add the following section
  • for linux

  • <hdb>
       description = Robot database server
       group = Infrastructure
       active = yes
       type = daemon
       command = hdb
       config = hdb.cfg
       logfile = hdb.log
       workdir = probes/service/hdb
       magic_key = 
    </hdb>

    
     
  • for Windows

  • <hdb>
       description = Robot database server
       group = Infrastructure
       active = yes
       type = daemon
       command = hdb.exe
       config = hdb.cfg
       logfile = hdb.log
       workdir = probes/service/hdb
       magic_key = 
    </hdb>

    
     
• Stop and start the robot service
• Go into IM find the robot and highlight all the probes, right click go to security ->validate  and select all
• Let the robot restart
• apply the latest robot_update package to the machine.

Additional Information

Alternatively, you can try:

-right click controller in IM
-select to Update Version...
-select to Replace existing probe > Replace