WSAPI calls fail with "CA Agile Central is temporarily unavailable"

Products

• Rally On-Premise
• Rally SaaS

Issue/Introduction

When making a WSAPI call, the request will periodically receive a response as follows:

CA Agile Central is temporarily unavailable
This is most likely due to scheduled maintenance. Details here.

If you're seeing this message during a non-scheduled maintenance time, please contact CA Agile Central Support.

Environment

Release:
Component: ACSAAS

Resolution

The error may be cause for the following reasons:

Outage
This response may be due to scheduled maintenance or unexpected downtime.  Please subscribe to our CA Agile Central Status Page to keep informed of any outages that may affect your integrations.

Performance
If the server is performing poorly then this page can be presented to the script.  It is always best to ensure that there is sufficient retry logic built into your application so that it can recover on seeing this page.
 

Additional Information

If the issue is ongoing and there is no scheduled outage, please open a support case to investigate the issue.
We will need the following information:

• Time and timezone when error occurred.  The more specific, the better since we can receive thousands of requests in just a few seconds.
• Public IP Address of server running integration. This can be retrieved by visiting a web page like http://ipecho.net/ or Linux command line $ wget -qO- http://ipecho.net/plain ; echo
• User ID of the API key owner.
• API endpoint being accessed with HTTP method and payload. 

Example:
Endpoint: https://rally1.rallydev.com/slm/webservice/v2.0/user/203777583884
Method: POST
Payload: {"user": {"EmailNotificationEnabled": true}}

IMPORTANT: Please redact any personally identifiable information, such as logins and passwords.  This may include session IDs, API tokens, etc.