How to avoid "The EEM Server cannot be uninstalled because some application instances are still registered." errors for Aion Rule Manager 11.0?
search cancel

How to avoid "The EEM Server cannot be uninstalled because some application instances are still registered." errors for Aion Rule Manager 11.0?

book

Article ID: 9525

calendar_today

Updated On:

Products

Aion Business Rules Expert

Issue/Introduction

Aion Rule Manager depends on the Embedded Entitlements Manager for user authentication. It must be uninstalled separately from Aion Rule Manager.

If the .conf files of iTechnology are still listed in C:\Program Files\CA\SharedComponents\iTechnology, then uninstalling EEM will result in the following error.

"Information:
The EEM Server cannot be uninstalled because some application instances are still registered. Please unregister the application instances and try again."

This document will tell how to avoid this error on uninstalling EEM.



Environment

Release:
Component: AIONRM

Resolution

When uninstalling EEM, it is important to remove all the configuration files that EEM contains, so that registration errors do not occur. A log file that will provide a message showing an error will be located in "eiaminstall.log", found in the C:\Program Files\CA\SharedComponents\Embedded IAM directory.


Look in C:\Program Files\CA\SharedComponents\iTechnology for the iGateway configuration files.


   C:\Program Files\CA\SharedComponents\iTechnology>dir *.conf   
Volume in drive C has no label.
Volume Serial Number is A2A7-29DF

Directory of C:\Program Files\CA\SharedComponents\iTechnology

01/29/2009 02:26 AM 396 Eiam.conf
01/13/2011 04:54 PM 2,584 iAuthority.conf
09/30/2010 02:30 PM 2,271 iControl.conf
09/30/2010 02:29 PM 3,577 igateway.conf
01/13/2011 04:55 PM 5,879 iPoz.conf
01/21/2009 07:06 PM 3,348 logDepot.conf
01/14/2011 12:40 PM 1,762 Spin.conf
7 File(s) 19,817 bytes
0 Dir(s) 9,309,286,400 bytes free

C:\Program Files\CA\SharedComponents\iTechnology>

These files should be removed, before uninstalling EEM.


Once they are removed, you can proceed to uninstall EEM. Ignore any error that iPoz.conf is missing.