rsp issue - crash of rsp probe due to MSVBVM60.DLL
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Article ID: 95185
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Updated On:
Products
DX Unified Infrastructure Management (Nimsoft / UIM)
CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
CA Unified Infrastructure Management SaaS (Nimsoft / UIM)
Issue/Introduction
The discovery profile in the rsp probe (wmi protocol is used), sometimes causes the crash of the probe.
Details of the crash:
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Problem signature:
Problem Event Name: APPCRASH
Application Name: conf_rsp_5.30.exe
Application Version: 1.17.0.36
Application Timestamp: 59b90dde
Fault Module Name: MSVBVM60.DLL
Fault Module Version: 6.0.98.15
Fault Module Timestamp: 4a5bda6c
Exception Code: c0000005
Exception Offset: 000c9bee
OS Version: 6.1.7601.2.1.0.272.7
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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Environment
- UIM 8.2, 20.1, 20.4, 23.4x
- rsp probe 5.30, 5.51
Cause
- The presence of conf_rsp executable files in util (in local\temp) folder can be the cause of the problem.
Resolution
- Search for the "util" folder in local temp folder on the machine where IM is running; e.g., C:\Users\Administrator\AppData\Local\Temp\2\util)
- Look for the conf_rsp.exe and similar executable files like conf_rsp.5.20.exe
- Delete all of these files
- Close IM
- Open IM
- Configure the probe again
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