rsp issue - crash of rsp probe due to MSVBVM60.DLL

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

The discovery profile in the rsp probe (wmi protocol is used), sometimes causes the crash of the probe.

Details of the crash:

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Problem signature: 
Problem Event Name: APPCRASH 
Application Name: conf_rsp_5.30.exe 
Application Version: 1.17.0.36 
Application Timestamp: 59b90dde 
Fault Module Name: MSVBVM60.DLL 
Fault Module Version: 6.0.98.15 
Fault Module Timestamp: 4a5bda6c 
Exception Code: c0000005 
Exception Offset: 000c9bee 
OS Version: 6.1.7601.2.1.0.272.7 
Locale ID: 2057 
Additional Information 1: 0a9e 
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 
Additional Information 3: 0a9e 
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 

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Environment

• DX UIM 20.4.* / 23.4.*
• rsp probe 5.5*

Cause

• The presence of conf_rsp executable files in util (in local\temp) folder can be the cause of the problem.

Resolution

1. Search for the "util" folder in local temp folder on the machine where IM is running; e.g., C:\Users\Administrator\AppData\Local\Temp\2\util)
2. Look for the conf_rsp.exe and similar executable files like conf_rsp.5.20.exe
3. Delete all of these files
4. Close IM
5. Open IM
6. Configure the probe again 

Additional Information

If the above steps don't resolve the issue, a known issue exists for newer versions 5.57/5.58: see the below KB:

 rsp probe 5.57 / 5.58 crashes when discovering: conf_rsp.exe / MSVBVM60.DLL / Exception code: 0xc0000005 (Broadcom.com)