Manual uninstall errors on deleting registry keys.

Products

• CA Virtual Privilege Manager
• CA Privileged Identity Management Endpoint (PIM)
• CA Privileged Access Manager (PAM)

Issue/Introduction

After uninstall of PIM endpoint there are registry keys remaining. We have a tool that can clean up remaining keys.  

Please use this tool as a last resort when the regular uninstall fails removing the product.

Environment

Release: ACP1M005900-12.9-Privileged Identity Manager
Component:

Resolution

Privileged Identity Manager Endpoint has a utility that will clean up the registry keys and other directories. This utility is called RemoveAC.exe and can be found in the x86 or x64 folder of the installation ISO. This utility is used to remove registry keys that fail to remove during uninstall. 

To run the utility in silent mode avoiding the subsequent key press to continue run:

removeAC -s

Additional Information

IMPORTANT: This article contains information about modifying the registry.

Before you modify the registry, make sure to create back up of the registry and ensure that you understand how to restore the registry if a problem may occur.

For more information about how to back up, restore, and edit the registry, please review the relevant Microsoft Knowledge Base articles on support.microsoft.com.