When connecting to the CA PAM a message is returned "Failed to start access agent". The IE web browser session is opened, but no Java applets are loaded. The same message is displayed when using a browser or the PAM Client. The error also occurs when using the PAM client on Windows or MAC. This does not appear to be network related
CA PAM 3.x, 4.0.x, 4.1.x
If there was an error applying the new certificate, then Either set back to the original (gkcert) Default Applet Certificate and reboot the appliance, then test, if this works, then reset back to the new certificate reboot and test.
If the second test does not work, then there is a problem with the certificate and it needs to be recreated.
For more troubleshooting on this topic please try viewing
Confirm the System Certificate is set (Config / Security / Certificates / Set)