User unable to access Spectrum OneClick

Products

• CA Spectrum

Issue/Introduction

User is unable to access Spectrum OneClick with their LDAP authentication

Environment

Any version of Spectrum

Cause

1. Go to the Spectrum Administration page 
2. Administration > Debugging 
3. Web Server Debug Page (Runtime) 
4. Turn on SSORB Security SP 
5. Reproduce the issue 

Examine $SPECROOT/tomcat/logs/stdout.log (Windows) or catalina.out (Linux) for the username and any variation of this username 

For example:

Apr 17, 2018 14:41:37.295 (http-bio-80-exec-36) (SecuritySP) - Getting user by search: sAMAccountName=radostaj

Apr 17, 2018 14:41:37.295 (http-bio-80-exec-36) (SecuritySP) - Username spectrum has multiple entries 

Apr 17, 2018 14:41:37.295 (http-bio-80-exec-36) (SecuritySP) - superUser: union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue { 

boolean boolValue=false 

}, allowNoUser: union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue { 

boolean boolValue=true 

} 

Apr 17, 2018 14:41:37.295 (http-bio-80-exec-36) (SecuritySP) - Couldn't authenticate user against directory 

Resolution

1. Confirm within LDAP that multiple usernames do not exist for the user in question
2. Delete any variation of the username that might exist in LDAP
3. Make sure the username that remains in LDAP is the same case as the user that is in Spectrum OneClick as Spectrum is case sensitive
4. Make sure the username has appropriate permissions to login

Additional Information

The following steps are always good practice for troubleshooting Spectrum OneClick login problems:

1. Go to the Spectrum Administration page 
2. Administration > Debugging 
3. Web Server Debug Page (Runtime) 
4. Turn on SSORB Security SP 
5. Reproduce the issue 

Examine $SPECROOT/tomcat/logs/stdout.log (Windows) or catalina.out (Linux) for the username in question