How to debug BO (business object) reporting in Identity Manager

Products

• CA Identity Manager
• CA Identity Portal

Issue/Introduction

It may be necessary to turn up the logging levels for Business Objects from time to time to help troubleshoot a report failure.  This article will explain the steps to do that.

Resolution

Logging is written to the following:

C:\Program Files\CA\IAM Report Server\BusinessObjects Enterprise 11.5\Logging

Startup the CCM from Start->Programs->Business Objects->Enterprise->Central Config Manager

Stop the following services:

• Crystal Reports Job Server
• Crystal Reports Page Server

Right click on these servers and select "Properties".

Add the following to the end of the Command field:
-trace -crpetrace 7

This will create new diagnostic and function log files and increase the amount of logging.

Now stop all the services and clear out the logging directory.