How to debug BO (business object) reporting

Products

• CA Directory
• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On
• CA Security Command Center
• CA Data Protection (DataMinder)
• CA User Activity Reporting

Issue/Introduction

It may be necessary to turn up the logging levels for Business Objects from time to time to help troubleshoot a report failure.  This article will explain the steps to do that.

Environment

Release: CAIDMB99000-14.1-Identity Manager-B to B
Component:

Resolution

Logging is outputted to:
C:\Program Files\CA\IAM Report Server\BusinessObjects Enterprise 11.5\Logging

Start up the CCM from Start->Programs->Business Objects->Enterprise->Centeral Config Manager
Stop the following services:
Crystal Reports Job Server
Crystal Reports Page Server

Right click on these servers and select "Properties". Add the following to the end of the Command field:
-trace -crpetrace 7

This will create new diagnostic and function log files and increase the amount of logging.

Now stop all the services and clear out the logging directory.