How to debug BO (business object) reporting
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How to debug BO (business object) reporting


Article ID: 9484


Updated On:


CA Directory CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On CA Security Command Center CA Data Protection (DataMinder) CA User Activity Reporting


It may be necessary to turn up the logging levels for Business Objects from time to time to help troubleshoot a report failure.  This article will explain the steps to do that.


Release: CAIDMB99000-14.1-Identity Manager-B to B


Logging is outputted to:
C:\Program Files\CA\IAM Report Server\BusinessObjects Enterprise 11.5\Logging

Start up the CCM from Start->Programs->Business Objects->Enterprise->Centeral Config Manager
Stop the following services:
Crystal Reports Job Server
Crystal Reports Page Server

Right click on these servers and select "Properties". Add the following to the end of the Command field:
-trace -crpetrace 7

This will create new diagnostic and function log files and increase the amount of logging.

Now stop all the services and clear out the logging directory.