DevTest component intermittently failing - Troubleshooting

Products

• Service Virtualization

Issue/Introduction

This document describes some items to be verified in case a DevTest component crashes without a known reason.

Environment

All supported DevTest releases.

Resolution

When a component goes down, collect all the log files available from each DevTest component - IAM, Enterprise Dashboard, Registry, Broker, Portal, Coordinator, Simulator, VSE.

Even if just the VSE is going down, it can be that it is a consequence of an issue with a different component.

Verify if there a hprof file was created under the $DEVTEST_HOME/tmp folder. A hprof file can be analyzed with a Memory Analyzer Tool.

Verify if a hs_err_pid file was created under the $DEVTEST_HOME folder. A hs_err_pid file can be opened with a text editor.

These files will provide information that can lead to the root cause of the issue.