RHEL7 "Installer User Interface Mode Not Supported"
Article ID: 94794
Updated On:
Products
Issue/Introduction
When running the installer for APM10.7.0 on Redhat 7.4, I get the below response.
XMLScriptReader: unable to parse the provided script file. File may have been invalid...
java.lang.NullPointerException
at Flexeraan9.am(Unknown Source)
at Flexeraan9.ak(Unknown Source)
at Flexeraan9$1.aa(Unknown Source)
at Flexeraais.ad(Unknown Source)
at Flexeraan9.ac(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.b1(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.a8(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.au(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)
Unable to load the script.
=======================================================
Installer User Interface Mode Not Supported
Unable to load and to prepare the installer in console or silent mode.
=======================================================
Environment
- 10.7
- But this could happen in earlier version 10.x as well.
- Redhat 7.x using Java 1.8.0_112 or higher.
- This could also happen with updates between 65 and 112 as well.
- This was also reproduced on 1.8.0_171.
Resolution
This is caused by a bug in Java 1.8. Initially tried to reproduce on 1.8.0_65 and did not run into the problem. Only when upgrading to 1.8.0_171 was the problem reproduced. In the above situation, it was seen on 1.8.0_112. In the links below, it states that this was first reported in update 131, however, this has not been verified.
The workaround is to switch back to Utopia fonts in /etc/fonts/local.conf. Patches in 1.8.1.131 switched the font to STIX. This doesn't work right with the headless java in OpenJDK.
https://community.softwaregrp.com/t5/ArcSight-Discussions/Anyone-attempt-a-SC-install-on-RHEL-7-4-yet/m-p/1627797#M38643
So all you have to do is create a local.conf in /etc/fonts (if you don't have a file, my system did not.) and enter the text from the second link in there. Save and exit and re-run the installer. This should fix the "Installer User Interface Mode Not Supported" error.
Feedback
