Creation of SD Job Container or View of SD Installation folder takes long time

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Software Delivery

Issue/Introduction

Actions on SD Packages like described below takes very long time:

- Creation of SD Job Container
or
- View installation folder of SD Package
or
- View SD Jobs folder of a computer

or

- Collect of SD Job status by InstMan

Environment

CA Client Automation - 14.x

Cause

This problem occurs if option "Neighbour Aware Software Distribution: Neighbour Aware Software Distribution: Enable agent collaboration for software deployment" is enabled on Scalability Server
This option is enabled by default starting ITCM 14.0

Resolution

If Neighbour Aware Software Distribution (NASD) option is not used, it could be disabled :

1- Disable collaboration agent feature at the Scalability Servers (and Domain Manager)
 

Create or update a configuration policy applied on the Scalability Servers and Domain Manager and change this parameter :

DSM > Software Delivery > Scalability Server > Neighbour Aware Software Distribution > Neighbour Aware Software Distribution: Enable agent collaboration for software deployment = FALSE

 

2- Remove the information from MDB by running following SQL update query using Microsoft SQL Server Management Studio :

use mdb 
UPDATE usd_applic SET uuid2='' where uuid2<>''

 

Additional Information

If collaboration agent feature is used on at least one Scalability Server, do not follow the solution above.