How do I import sample knowledge data into CA Service Desk Manager

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Are there any sample knowledge documents provided with CA Service Desk Manager? 

If so, how can the content be imported?

Environment

CA Service Desk Manager

Resolution

Windows

1. Go to NX_ROOT\samples\data and unzip SampleData.zip into the same directory
2. From the command window, go to NX_ROOT/bin and run ImportSampleData.bat.

UNIX

1. Run the command tar -xvf SampleData.tar from NX_ROOT/samples/data.
2. From the command window, go to NX_ROOT/bin and run ImportSampleData.sh

Additional Information

Note: The sample files are not localized. Importing sample data does not work on localized environments.

Click on the following link for a video on how to import the sample knowledge data.