CA Identity Portal attribute is showing as N/A instead actual value
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CA Identity Portal attribute is showing as N/A instead actual value

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Article ID: 93678

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal

Issue/Introduction

When users are searched ("Access -- > User Search") in Identity Portal UI the name attribute which is configured to populate {First Name} {Last Name} per GUI configurations, isn't displaying. It is showing as N/A. This is working fine in other existing environments. 

Environment

Identity Portal 14.1

Resolution

If other attributes are loading successfully but a few specific ones are failing this could be because the mapping to the connector itself is misconfigured.

1) Log into Identity Portal Admin UI
2) Click Setup-> Managed Object Attributes
3) Find the attributes that are failing. You need to verify the attributes match the attributes from the connector.
4) You should notice a difference, make the modification and retest. You should notice the N/A now populates the correct values.