BG Action Trace is not showing any job related data
Article ID: 93568
Updated On:
Products
Clarity PPM SaaS
Clarity PPM On Premise
Issue/Introduction
There is no data being generated in the bg trace logs for any jobs even though app tracing is working.
Environment
Release:
Component: PPMENV
Component: PPMENV
Resolution
In security.logs ->Log Viewer, ensure 'Trace jobs' is checked under the 'Action Tracing' section.
Below are the steps to ensure this setting is set to trace jobs:
IMPORTANT: As mentioned in the Log Viewer details page, Job tracing can have a negative environmental impact and should only be done when necessary and for brief amounts of time.
1. If access is provided, <server>/niku/nu#action:security.logs can be entered from the browser URL.
2. Click Logs > Edit Configuration.
3. In the 'Action Tracing' section, check the check box next to 'Trace jobs' and click 'Save'
Below are the steps to ensure this setting is set to trace jobs:
IMPORTANT: As mentioned in the Log Viewer details page, Job tracing can have a negative environmental impact and should only be done when necessary and for brief amounts of time.
1. If access is provided, <server>/niku/nu#action:security.logs can be entered from the browser URL.
2. Click Logs > Edit Configuration.
3. In the 'Action Tracing' section, check the check box next to 'Trace jobs' and click 'Save'
Additional Information
Reference: KB000009353 for more details on Using PPM Action Trace
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