How to change online help to local help file
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How to change online help to local help file


Article ID: 93300


Updated On:


CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager


In ITCM GUI, Help button is pointing to online help link :

How to change this if machine with GUI has no internet access ?


CA ITCM 14.0
IIS (Internet Information Services) is installed on the DOMAIN Manager


1.       On, click on PDF link to download the documentation in a PDF file. You should get a file like:
CA Client Automation - 14.0_ENU - 20180319.pdf

<Please see attached file for image>

User-added image

2.       On Domain Manager ITCM, create a directory ITCM under c:\inetpub\wwwroot.
And copy the file “CA Client Automation - 14.0_ENU - 20180319.pdf” inside.
Create the file index.htm containing this line:

<iframe src="CA Client Automation - 14.0_ENU - 20180319.pdf" height=100% width=100% />

<Please see attached file for image>

User-added image

3.      Open regedit and export the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates in a file. (ex: ca.reg)

<Please see attached file for image>

User-added image
Do a copy of ca.reg to keep of backup of original registry keys.

4.      Open the file ca.reg with notepad (or another text editor) and replace the string :
5.      Save the file ca.reg and double click on it to import it.

6.      Open DSM Explorer and check if it works.
When Help button is pressed, Internet Explorer is opened with the local PDF file:

<Please see attached file for image>

User-added image

This solution could also be applied on a remote Explorer ITCM.
Do step 3 to 6.
And in step 4, change localhost by the hostname of DSM Manager:


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