How to change online help to local help file

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

In ITCM GUI, Help button is pointing to online help link :

https://docops.ca.com/ca-client-automation/14-0/en


How to change this if machine with GUI has no internet access ?

Environment

CA ITCM 14.0
IIS (Internet Information Services) is installed on the DOMAIN Manager

Resolution

 

1.       On https://docops.ca.com/ca-client-automation/14-0/en, click on PDF link to download the documentation in a PDF file. You should get a file like:

 

CA Client Automation - 14.0_ENU - 20180319.pdf

 

<Please see attached file for image>

 

 

2.       On Domain Manager ITCM, create a directory ITCM under c:\inetpub\wwwroot.

 

And copy the file “CA Client Automation - 14.0_ENU - 20180319.pdf” inside.
 
Create the file index.htm containing this line:
 

<iframe src="CA Client Automation - 14.0_ENU - 20180319.pdf" height=100% width=100% />
 

 

<Please see attached file for image>

3.      Open regedit and export the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates in a file. (ex: ca.reg)
 

<Please see attached file for image>

 

 

Do a copy of ca.reg to keep of backup of original registry keys.

4.      Open the file ca.reg with notepad (or another text editor) and replace the string :
 
 

https://docops.ca.com/rest/ca/product/latest/topic
 
by
 
http://localhost/ITCM/index.htm
 
and click on Replace All

 

5.      Save the file ca.reg and double click on it to import it.

 
6.      Open DSM Explorer and check if it works.
 

When Help button is pressed, Internet Explorer is opened with the local PDF file:

<Please see attached file for image>

Remark:
This solution could also be applied on a remote Explorer ITCM.
Do step 3 to 6.
And in step 4, change localhost by the hostname of DSM Manager: