Reports are not working in DevTest , Getting zuul time out error

Products

• CA Application Test
• CA Continuous Application Insight (PathFinder)

Issue/Introduction

None of the reports are working. Some display a blank chart but others display a blank page.

Environment

DevTest 10.x

Cause

​The issue was coming from the loading timeout.

The Portal needs to wait a little more to get the graph from the jasper server. Most of environment won’t takes more than 10 secs, but the your environment takes more time to get the data. We were able to see the zuul time out error in portal.log

Resolution

After doing this change the reports are now working:
* Go to DevTest/webserver/phoenix/phoenix-10.x.0/WEB-INF/classes
* Open application.yml file
* Change timeout setting to these lines at the end of the file.
   zuul:
      host:
          connect-timeout-millis: 200000
          socket-timeout-millis: 600000
* Restart the portal service.

 

default is 

   connect-timeout-millis: 180000
    socket-timeout-millis: 240000