Linux SEOS_load SEOS_syscall WASN'T loaded

Products

• CA Virtual Privilege Manager
• CA Privileged Identity Management Endpoint (PIM)
• CA Privileged Access Manager (PAM)

Issue/Introduction

When I start PIM agent with seload, it does not start with the following error message:

SEOS_load: SEOS_syscall WASN'T loaded 

Environment

Release:
Component: SEOSU

PIM 12.8 sp1

Cause

This is usually because the kernel you are using is not supported.

Resolution

Please determine the distribution, version of the distribution, and the kernel version you are using in the CA Privileged Identity Manager for Linux Endpoint Compatibility Matrix:

https://support.ca.com/us/product-content/status/compatibility-matrix/ca-privileged-identity-manager-for-linux-endpoint-compatibility-matrix.html

Determining the distribution and version of is distribution specific. You can determine the kernel version by executing:

uname -v

The compatibility matrix lists any fixes, with links to them, that may be needed to support your kernel version.

If the kernel version is not listed you need to use a supported kernel. If the kernel is newer than any of the kernels listed for your distribution version in the compatibility matrix it may be possible for us to support it. Please review the CA Privileged Identity Manager Endpoint Platform Classification and SLA Guidelines below and log a case with support if necessary:

https://support.ca.com/us/product-content/status/supported-platforms/ca-privileged-identity-manager-endpoint-platform-classification-and-sla-guidelines.html

or

https://support.broadcom.com/web/ecx/support-content-notification/-/external/content/release-announcements/CA-PRIVILEGED-IDENTITY-MANAGER-ENDPOINT-COMPATIBILITY-MATRIX/16769