Ampersand symbol displays incorrectly in the Data Protection iConsole

Products

• CA Security Command Center
• CA Data Protection (DataMinder)
• CA User Activity Reporting

Issue/Introduction

If an ampersand symbol (&) is contained within an email, it is displayed in CA Data Protection iConsole as a double ampersand (&&).

For example;
If an email contains the text 

& CA inc. is a registered company.

Data Protection renders the following.

&& CA inc. is a registered company.

Environment

Release: ODLPSD05900-15.1-Data Protection-for Stored Data
Component:

Cause

This issue is caused by the RTF mail conversion process.

Resolution

To fix this issue, CA advises customers disable the conversion of RTF into HTML on the importer. 

To disable RTF to HTML conversion follow the steps below:

1. Create a registry key called "Email" under the registry hive below:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\CA DataMinder\CurrentVersion

2. Create "DontConvertBodyFromRTF" registry under the key

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\CA DataMinder\CurrentVersion\Email

Name : DontConvertBodyFromRTF 

Type : REG_DWORD 
Value: 1 

3. After creating the registry, restart the importer services.

Additional Information

1. Please be aware that there are some known issues that can impact event rendering in the CA Data Protection iConsole.  Please refer to the following link for more information.
Message with Non-ASCII characters does not render correctly.​

2. Please take care when you are making changes to the registry.  Take the appropriate back ups before proceeding.

3. Orchestria, Orchestria EPM, Orchestria APM. CA DLP and CA DataMinder are previous brands for the product now known as CA Data Protection.