Request email notifications not sent out after cumulative 5 is installed.

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

After the installation of cumulative 5 for Service Catalog 14.1, emails which were sent to users who create requests are not received. In the view.log, there is an error:

2018/04/13 10.24.27.544 DEBUG [Rule Action Executor-2] [EmailRequest]  Valid emailIDs   :
2018/04/13 10.24.27.544 DEBUG [Rule Action Executor-2] [EmailRequest]  InValid Users email List :
2018/04/13 10.24.27.544 DEBUG [Rule Action Executor-2] [EmailRequest]  InValid Users List :Jones%2C+Tom+%28jonto01%29,
2018/04/13 10.24.27.544 WARN  [Rule Action Executor-2] [RequestEmailAction] Request Email Action failed. Jones%2C+Tom+%28jonto01%29
javax.mail.internet.AddressException: Jones%2C+Tom+%28jonto01%29
    at com.ca.usm.billing.ServiceManager.EmailRequest.emailValidate(EmailRequest.java:715)
    at com.ca.usm.billing.ServiceManager.EmailRequest.postValidate(EmailRequest.java:823)
    at com.ca.usm.soap.services.RequestServiceImplUtil.sendRequestEmail(RequestServiceImplUtil.java:839)
    at com.ca.usm.ruleEngine.action.RequestEmailAction.sendEmail(RequestEmailAction.java:486)
    at com.ca.usm.ruleEngine.action.RequestEmailAction.run(RequestEmailAction.java:114)
    at com.ca.usm.ruleEngine.receiver.RuleActionExecutor.executeAction(RuleActionExecutor.java:60)
    at com.ca.usm.ruleEngine.receiver.RuleActionExecutor.run(RuleActionExecutor.java:30)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)

Environment

Release:
Component: USVCT

Resolution

Please raise a Service Catalog case to request the fix for this problem.