Resolving LDAP Error 52 During UserStore Deployment in a Virtual Appliance - Identity Manager

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

This article addresses the "ldap_bind: Server is unavailable (52)" error that occurs when deploying a UserStore on the second node of a clustered Identity Manager Virtual Appliance (VA) environment.

Environment

Virtual Appliance 14.5

Cause

The error is caused by an incorrect authentication setting in the directory knowledge configuration. The auth-levels parameter is incorrectly set to anonymous, preventing the bind process required for inter-node cluster communication.

Resolution

1. Log in to the Virtual Appliance node where the deployment is failing.
2. Navigate to the directory configuration folder: /opt/CA/Directory/dxserver/config/knowledge.
3. Open the knowledge file associated with the UserStore for editing.
4. Locate the auth-levels parameter.
5. Change the value from anonymous to clear-password.
6. Save the file and exit the editor.
7. Restart the CA Directory service to apply the updated configuration.
8. Retry the UserStore deployment on the cluster node.

Additional Information

More information on adding custom user attributes is available at: Extend the User Store Schema with the User Auxiliary Object Class

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