Can't login after new install OM Web Viewer 12.1

Products

• Output Management Web Viewer

Issue/Introduction

Can't login to Web Viewer after new install. During the configuration (configtool.sh), get a successful connection to the mainframe CCI, but see a login error (NOT RACF-DEFINED) message on the console whenever I enter an invalid user ID.

Environment

Output Management Web Viewer 12.1

Cause

The UserID used in the first Web Viewer login was not the same one provided in the Web Viewer configuration process (WVProfile.properties). The first user to log into the newly installed and configured Web Viewer must be the same user that configured the application and whose ID is listed in WVProfile.properties file.

Resolution

Edit the configuration file to change the DefaultAdministrationID to that of the administrator who will perform the initial Web Viewer login and subsequently complete initial definitions (roles, users, repositories, etc.) Tomcat (or WebSphere) is then recycled. The primary administrative user and other users should then be able to log in.