SLA is showing inactive

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

SLA is showing inactive for all the services.

<Please see attached file for image>

Environment

SOI 4.0 SP2

Cause

The issue was due to the database was out of space.

soimgr.log
java.sql.SQLException: Could not allocate space for object 'dbo.AlertHistory' in database 'SAMStore' because the 'PRIMARY' filegroup is full.

Resolution

After database space issue was resolved the SLAs  were showing the correct status.