SAP Agent doesn't restart processing after loss of connectivity
Article ID: 92921
Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
The version 10.0.8. of the SAP Agent lost connectivity to the SAP R/3 system for several hours.
After connectivity was successfully re-established by the agent, it didn't resume processing of tasks.
After connectivity was successfully re-established by the agent, it didn't resume processing of tasks.
Environment
Automic SAP Agent Version 10.0.8. HF2
Windows Server 2012 R2
Oracle Java 1.8.0_161
SAP R/3
Windows Server 2012 R2
Oracle Java 1.8.0_161
SAP R/3
Cause
Unknown - Version 10 is out of maintenance since October 2017.
Resolution
Upgrade to the latest supported version of the SAP Agent, which is compatible with the Automation Engine version installed.
As a workaround, restarting the agent after the connectivity has been restored will resolve the processing issue.
As a workaround, restarting the agent after the connectivity has been restored will resolve the processing issue.
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