Integration of SOI with SMS Cube
Article ID: 92920
Updated On:
Products
CA Service Operations Insight (SOI)
Issue/Introduction
We want to integrate SOI with SMS Cube. So that when the Service is critical SMS to be sent.How can we integrate SOI for sending SMS Notification.
Environment
Release:
Component: SOIMGR
Component: SOIMGR
Resolution
The direct integration with SMS cube is not possible with SOI.
However, in SOI we have the capability to run any external .cmd, .vbs etc script files etc through Execute Command action. You need to identify a command or a script which will initiate the process to send SMS through SMS Cube.
For more details please refer to the following documentation.
https://docops.ca.com/ca-service-operations-insight/4-0/en/administrating/alert-management/how-to-create-escalation-policy/create-escalation-actions#CreateEscalationActions-RunaCommandAction
However, in SOI we have the capability to run any external .cmd, .vbs etc script files etc through Execute Command action. You need to identify a command or a script which will initiate the process to send SMS through SMS Cube.
For more details please refer to the following documentation.
https://docops.ca.com/ca-service-operations-insight/4-0/en/administrating/alert-management/how-to-create-escalation-policy/create-escalation-actions#CreateEscalationActions-RunaCommandAction
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