Error: Missing data in Rally Reports Chart - Rally SaaS

Products

• Rally SaaS

Issue/Introduction

Rally users may encounter gaps or missing data points in Burndown, Burnup, or Cumulative Flow Diagram (CFD) charts. This often occurs when data collection services are interrupted or when project scheduling dates are modified.

Environment

• Product: Rally SaaS
• Component: Reports, Charts (Burnup, Burndown, CFD)
• Context: Affects workspaces across various timezones (e.g., America/Phoenix GMT-7).

Cause

There are two primary reasons for missing data:

1. Data Collection Failure: The system encountered an error during the scheduled daily data collection job.
2. Iteration/Release Date Change: If a Release or Iteration end date is changed retroactively, the system may miss collecting data for the period between the old and new dates.

Resolution

If missing data is due to a change in Release or Iteration dates, data cannot be retroactively collected.

If the dates were not changed, follow these steps to request a data repair:

1. Identify the Workspace Timezone:
   • Navigate to the Admin pages.
   • Locate Workspace settings.
   • Note the exact timezone (e.g., America/Phoenix GMT-7).
2. Contact Support:
   • Open a support case via the Contact Support link.
   • Provide the following details:
     • The specific dates where data is missing (e.g., "Missing data for 6/1").
     • The Workspace Timezone.
3. Data Repair Process:
   • Support will run a repair job to fix the reports for the impacted dates.

 

 

Additional Information

keywords: missing data, burndown chart, burnup, missing days, data collection, data repair, gap, A0, A1 and A2